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Terms of Travel

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TERMS AND CONTITIONS OF TRAVEL
Eckerö Line Terms and Contitions of Carriage
Reservations and payments
Age limits
Travel documents
Passenger's obligations
Safety
Medical conditions, pregnancy, persons with reduced mobility
Terms of Amendments and Cancellations
Group name lists and check in
Lost and found
Access to hotel rooms
Pets
Earn bonus with your S-card
Customer feedback
Check-in
Information desk onboard
Credit- and payment cards
Bringing your car onboard
Les of conduct onboard the ship

Eckerö Line Terms and Conditions of Carriage

Summary of the General Terms and Conditions of Carriage of Passengers and Luggage.
1. The Carrier means the carrying vessel's shipping company, Eckerö Line Ab Oy.
2. The passenger shall not have the right to transfer their rights under their ticket to another party. A person who has acquired a ticket on behalf of another person shall be regarded as having had the right thereto as well as the right to accept the Carrier's General Terms and Conditions of Carriage on behaLf of the latter.
3. Should the Carrier or a party under the Carrier's responsibility be found guilty of error or neglect, they shall be liable to compensate for the death or injury of a passenger as well as for loss of or damage to a passenger's luggage. The same shall apply to loss or damage due to a delay of the passenger or their luggage.
4. The Carrier shall not be liable to compensate for money, securities, works of art or any other particularly valuable luggage unless the Carrier has taken the property for safekeeping.
5. Where liability for cargo is appropriately confirmed, such liability shall nonetheless be limited in accordance with the Finnish Maritime Code.
6. Furthermore, the Carrier disclaims liability for: a) any personal damage, or damage from delay, suffered by a passenger over the period of time that elapsed before the passenger boarded the vessel or after they stepped ashore; b) loss, delay or damage of carry-on luggage, including items carried in or on top of a vehicle, before the carry-on luggage was brought onboard or after it was taken ashore; c) loss, delay or damage resulting from an event that took place during carriage by another shipowner if it had been agreed or clearly required that a specified shipowner other than the Carrier is to perform the carriage wholly or in specific part. The same shall apply to cases where the passenger has the right to use another carrier.
7. The Carrier shall also have the right to perform the carriage with a vessel other than that specified in advertising or the ticket and to make changes to timetables or diverge from the published itinerary without advance notice.
8. Complete Terms and Conditions of Carriage are available at terminals, onboard vessels, at our agencies and travel agents.

FOR SAFETY REASONS, THE FOLLOWING HAZARDOURS SUBSTANCES MAY NOT BE CARRIED IN PASSENGER LUGGAGE:
- explosives, ammunition (ammunition intended for use in hunting or sports allowed under special conditions), fireworks and flares;
- gases (flammable, inflammable or toxic);
- flammable fluids (petrol, lighter or heater fuel);
- flammable solids (matches or other highly flammable materials);
- oxidising agents (such as bleaches and peroxides);
- poisons; - radioactive substances;
- corrosives (acids, bases, wet batteries or mercury)
- other prohibited substances (magnetic substances, irritants).
The above provisions shall not apply to alcoholic beverages or products intended for personal hygiene, medication or smoking.

Reservations and payments

Online store

You can book tickets for scheduled services and day cruises as well as some package tours, and related vehicle places, cabins and meals online at our NetShop. You can pay via the online (finnish) banking services available or with Visa, Visa Electron or Eurocard/MasterCard. No discounts will be granted afterwards for bookings that have already been paid

Sales service

You can book all our products over the phone. See Contact us and service hours

Phonecalls are recorded in order to confirm the content and quality of service. Recordings are used to secure the rights of the customers and Eckerö Line. Recordings are used in internal training of the personnel. The recordings are not used for any other purposes or released to third parties.

Ticket agency

Helsinki West Terminal 2

Tyynenmerenkatu 14
00220 Helsinki

Tickets are valid for the departure(s) specified on them. If you wish to use your ticket for a departure other that the one originally booked, you must cancel the original booking and make a new one, see Terms of Amendments and Cancellations. Any price difference caused by a change in price season must be paid. If you lose a ticket, you will need to pay for a new one. If you subsequently find the lost ticket, we can pay a refund for the unused ticket. We recommend that you take up a travel insurance policy that covers lost tickets.

Changes to prices and timetables

The prices and terms presented on our website only apply to tickets bought in Finland. We reserve the right to amend our prices and timetables without prior notice. We shall not be liable for any extra costs sustained by you if the amendments are due to weather conditions or other force majeure.

Discounts

Only one discount per person.

Payment methods and payments at our Helsinki agencies

We accept cash (euros, no other currencies), Finnish bank cards and the following credit cards: Visa, Eurocard, MasterCard, OK, Diners Club International, American Express, Maestro, Visa Electron. We will always send you an invoice if you book via our sales service. If you fail to pay by the due date, we have the right to cancel your booking without prior notice. We charge a €5 service fee for tickets paid at check-in.

Passenger information

The following information is required for each vehicle when tickets are booked:
- surname
- first name
- nationality
- date of birth (ddmmyy)
- gender

Vehicle information

The following information is required for each vehicle when tickets are booked:
- registration number
- length, height, anf width of the vehicle, invluding supplementary load, if applicable.

If travelling with bicycle check-in at the car check-in and board thru the car deck.

Customer information

In additional to passenger information, the person making the booking may be requested to provide the following contact information:
- address
- telephone number(s)
- fax number
- e-mail address

This information is filed in Eckerö Line's booking system.

All bookings have to be completed with contact details like email address and telephone number. The information is needed in cases where it's necessary to contact passengers prior to departure. Any unplanned changes in timetable are informed to the customer by sms-message. If contact details are missing, the shipping company is not responsible for any costs due to timetable changes or other changes in service schedule.

If the customer does not show up to the departure mentioned in the ticket, the return trip will be valid if it is a normal priced route ticket. Hotel cruises, cruises, day cruises and other trips with a special price will be cancelled in total. All legs included in an unpaid ticket will be cancelled.

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Age Limits

Hotel packages and other package trips

Age limit is 18 years. Passengers under the age of 18 may only travel accompanied by their parent/guardian or a person over the age of 22 authorized in writing by the parent/guardian.

Day cruises

Age limit is 18 years. Passengers under the age of 18 may only travel accompanied by their parent/guardian or a person over the age of 22 authorized in writing by the parent/guardian.

NB! One guardian is required for each group of 10 passengers under the age of 18.

Each group of 20 persons or more must have a supervisor who is at least 22 years of age and who has made a commitment for responsibility for the entire group. The authorization forms will be controlled at the check-in counter. Those unable to present a properly completed form will be denied access onboard. Only Eckerö Line's forms with all the requested information filled in are accepted.

The same age limits as mentioned above are valid on day cruises as well. Exception for one day cruises with parent's allowance young aged 16-17 years can travel alone. Only Eckerö Line's forms with all requested information filled in are accepted. The authorization forms will be controlled at the check-in counter. Those unable to present a properly completed form will be denied access onboard.

Mini cruises

Age limit is 18 years. Passengers under the age of 18 may only travel accompanied by their parent/guardian or a person over the age of 22 authorized in writing by the parent/guardian. The authorization forms will be controlled at the check-in counter. Those unable to present a properly completed form will be denied access onboard. Only Eckerö Line's forms with all the requested information filled in are accepted.

One way trips

The same age limits as mentioned above are available on one way passengers as well. Exception for one way trips is that with parent's allowance young aged 16-17 years can travel alone. Only Eckerö Line's forms with all requested information filled in are accepted. The authorization forms will be controlled at the check-in counter. Those unable to present a properly completed form will be denied access onboard.

Click on the links below to print out the forms or pick up the forms from our agencies in Helsinki.

Eckerö Line reserves all rights to change age limits if needed.

>> Alone travelling young passengers travel permission

>> Travel authorization form (pdf)

>> Group supervisor's commitment form (pdf)

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Travel documents

Passengers travelling between Finland and Estonia must carry a valid travel document: a passport or an official ID card. From June 26th 2012 all children must have a passport of their own. Please note that a so-called identity card for a minor issued without the guardians' consent, an identity card issued to a foreigner or a temporary identity card are not valid as travel documents.

It is the passenger's responsibility to make sure that their travel documents are in order. If this is not the case and the authorities deny access across the border, the passenger is personally responsible for any costs this may incur.

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Passenger's obligations

Passengers must comply with Eckerö Lines rules and regulations and any orders given by the captain of the vessel regarding order and safety onboard.

Eckerö Line and its representatives reserve the right to deny access of passengers who may cause danger or disturbance to themselves, other passengers or the safety of the vessel.

Eckerö Lines staff have the right to deny access of persons who are under the influence of alcohol or drug(s), who are in possession of substances classified as illegal drugs, who behave in a disturbing or threatening manner or otherwise fail to comply with the company's rules or regulations regarding age limits, order or other issues.

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Safety

Passengers are requested to study the ship's safety instructions. These are available at the Information Desk and in the cabins. Eckerö Line's safety management system is certified by Finnish maritime authorities. The system meets the requirements of the International Safety Management Code (ISM).

Safety on car deck

All items stored in a vehicle must be secured carefully in place. Access to the car deck is prohibited during crossings. Flammable fluids may not be transported in loose containers on the car deck. Smoking or lighting a fire is prohibited on the car deck. The valves of gas containers must be closed throughout the crossing. Pets may only be left in a vehicle at the passenger's own risk. There are restrictions on the transport of substances classified as hazardous (e.g. gases, explosives, flammables and corrosives) onboard our vessels. Please see the list of hazardous substances. Passengers must advise a member of Eckerö Line staff at ticket inspection if they wish to take a weapon intended for use in sports or hunting onboard. All weapons must be handed in for safekeeping in the ship's safe or held in the locked vehicle during the crossing. The ferry's electricity cannot be connected to vehicles on car deck due to safety reasons.

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Medical conditions, pregnancy, persons with reduced mobility

Any passenger suffering from a medical condition which adversely affects their state of health or ability to travel must consult their doctor before booking a ticket to make sure they are fit to travel. We do not recommend travel during the last weeks of pregnancy. Passengers with reduced mobility should observe the limitations of the premises onboard and the requirements set by any emergency measures. If a passenger with reduced mobility requires assistance by another person, they must arrange for an accompanying assistant before the voyage. The assistant must help the passenger at check-in, while boarding and disembarking and during the crossing. If a passenger's ability to travel is reduced due to a reason mentioned above, please inform our staff when making the booking. In addition, the passenger's name and cabin number must be left at the Information Desk. In order to maintain safety onboard, the captain of the vessel has the discretionary power to decide if a person is fit to travel or if they need an assistance.

Summary of provisions concerning the rights of passengers when travelling by sea and inland waterway

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Terms of Amendments and Cancellations

We recommend that you take up a travel incurance policy that covers cancellations.

Office fee

All cancellations and refunds are subject to a 10 euros office fee.

Individual passengers and vehicles in scheduled service and on day cruises.

Cancellations can be made without any charge up to 7 days before departure. If you cancel within 6 to 1 days before departure, we will charge 50% of the price or, alternatively, you can postpone your trip to a date up to 12 months from the original departure date. If you cancel less than 24 hrs before departure, you will be charged the ticket price in full.

Individual passengers with a hotel package

Cancellations can be made without any charge up to 14 days before departure. If you cancel within 13 to 2 days before departure, we will charge 50% of the price. If you cancel less than 2 days before departure, you will be charged the ticket price in full. You have the right to cancel your trip due to a force majeure. In such cases the General Terms for Package Tours shall apply (Section 5).

Groups

Cancellations can be made without any charge up to 28 days before departure. If a cancellation is made 27 to 22 days before departure, we will charge 25% of the price; 21 to 8 days before departure, we will charge 50%; 7 to 2 days before departure, we will charge 75% and less than 48 hrs before departure, we will charge the full price.

Terms of cancellation for Eckerö Line's own package tours

Eckerö Line complies with the Package Travel Act with the following terms of cancellation: Eckerö Line may cancel a tour if the number of bookings is insufficient. Passengers will be informed of a cancellation no later than 21 days before the departure date. Passengers may cancel their tour without any charge up to 28 days of departure. Tours cancelled later than this must be paid in full. Eckerö Line reserves the right to cancel a booking if payment is not made by the due date. No refund is available for bookings that have not been cancelled. No refund is available if the trip is cancelled due to missing or faulty travel documents (e.g. passport or visa).

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Group name lists and check-in

Lists of group members and allocation of hotel rooms: If passenger information was not provided when the booking was made, a list of the names of members of groups of more than 10 persons must be submitted to Eckerö Line no later than 7 days before the departure date. The list of names must include the following information on each passenger:
- surname
- first name
- nationality
- date of birth (ddmmyy)
- gender

If the booking is a hotel package, the list of names must be submitted no later than 14 days before the departure date. A list advising how hotel rooms should be allocated must also be provided with the list of names.

Instructions for group leaders on check-in in Helsinki

Group boarding cards are handed out at the West Terminal's Group Check-In, starting 1½ hours before departure. The cards should be collected no later than 1 hour before departure. They can also be collected on weekdays on the day before departure at the West Terminal if this is agreed separately when the booking is made. Present the ticket, voucher or other evidence of payment to check-in staff. If your group has booked a bus, please give its registration number at check-in. Please note that it is your duty to inform the check-in staff if a member of your group will not be travelling with you. You must also hand in the extra boarding card(s).

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Lost and found

Lost and found property is delivered from Eckerö Line vessels and premises to Finland's Found Property Service, Mäkelänkatu 56, 00510 Helsinki. Phone: +358 (0)600-41006 (€1.97/min + local call charge). Working hours are Mon-Fri 10 am to 6 pm and Sat 10 am to 2 pm. Goods subject to import restrictions not included in the service.

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Access to hotel rooms

The hotel rooms are available between 14.00-16.00 depending to hotel rules, the rooms must be vacated latest at 12 noon on the day of departure.

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Pets

Pets are welcome to Eckerö Line. No extra fee is charged for pets but the place for pet must be booked beforehand.

Pet travels in own car on car deck or optionally in a special pet cabin that has to be booked separately. Pets must not be brought to the passenger premises onboard without the cabin booking. The pet travels on car deck on owner's responsibility. The passengers have no access to the car deck during the voyage. The temperature on car deck may be high during the summer time. The availability of pet places is limited.

Hotels charge extra fee for pets. The fee is payable at the hotel. Notice that all hotels do not allow pets.

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Earn bonus with your S-Card

All trips on Eckerö Line are included in the S Group's bonus scheme. Show your S-card at check-in as bonus cannot be granted afterwards. The bonus is available for one card per booking when you book directly from Eckerö Line. The bonus is not available for group trips (10 persons or more).

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Customer feedback

Please address any complaints to the ship's senior staff during the crossing (or the hotel manager if you are at a hotel). Any claims for compensation should be sent within two months of travel to Eckerö Line, PO Box 307, 00221 Helsinki, Finland, or emailed to This e-mail address is being protected from spambots. You need JavaScript enabled to view it. . Please label your letter or message "Customer Feedback".

If a dispute concerning a sales contract cannot be resolved through negotiation between the parties, the consumer can submit the matter to the Consumer Disputes Board (www.kuluttajariita.fi) for resolution.

Before taking the matter to the Consumer Disputes Board, the consumer should contact the Local Register Offices' Consumer Advisory Service (www.kuluttajaneuvonta.fi).

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Check-in

If requested, you must prove your identity with an identification document approved by public authorities and specifying your nationality. If you have booked and paid your trip online, you will receive your boarding cards at check-in when you present your booking number and an identification document approved by public authorities. See also Passengers´obligations

West Terminal 2,
Tyynenmerenkatu 14,
00220 Helsinki

You can find the opening hours of the terminal here. Passengers are requested to check-in no later than one hour before departure. Check-in will be closed 30 minutes prior to scheduled departure time. After this boarding is not possible.

You will find our passenger check-in on the first floor of the terminal, with direct access onboard. There is a separate check-in counter for groups of more than 10 persons. Private cars and other vehicles are checked in at a separate point that you will find signposted from Hietasaarenkuja when approaching the terminal.

After check-in changes are not possible. If the booking includes a car, check-in is possible only on day of departure at the car check-in.

Depending on the type of the booking you may receive the boarding cards in advance. In such case the boarding cards will be included in the booking confirmation. Print the boarding cards before the trip and go straight to the boarding gate in the terminal without going to the check-in desk first.

In Helsinki terminal automatic gates are in use. Follow the instructions below:

  • Wait for your turn and when the gate becomes available proceed to it
  • Holding the QR code side of the card up read the card
  • Continue when the green light is shown
  • If you are travelling with a child show hers/his boarding card first and let her/him proceed through the gate. After this show your own boarding card and proceed.

NEW: Customer printed boarding cards can now be read at the boarding gate. The card can also be shown on a mobile device screen at the gate.

Information on public transportation to the West Terminal T2 in Helsinki here.

Paid long-term outdoor parking is available in the area.

Further information and a map for drivers on the Port of Helsinki website

The nearest parking hall: EuroPark P-Seaside (in finnish)

Passenger Harbour, Terminal A, Tallinn

Address: Sadama 25-2, Tallinn 10111, Estonia

In Tallinn you will find Eckerö Line's check-in in Terminal A of the Passenger Harbour. Eckerö Line's check-in begins 2 hrs before departure.Check-in will be closed 20 minutes prior to scheduled departure time. After this boarding is not possible. To avoid congestion, please arrive at check-in at least 1 hour before departure. You will find our check-in on the first floor of the terminal. Private cars and other vehicles are checked in at a separate point that you will find next to Terminal B.

Information on public transportation to the A-terminal in Tallinn here.

Parking

There is a paid parking area near the terminal building next to Terminal C. The passenger bus (coach) parking area is outside the terminal.

>> Further information and a map for drivers on the Port of Tallin website

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Information Desk onboard

You will find the Information Desk onboard m/s Finlandia on deck 6. Information about issues including taxis, timetables for transport connections and Tallinn bus fares is also available. Our staff will be happy to assist you with any enquiries.

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Credit and payment cards

The following cards are accepted onboard and at Eckerö Line's agencies in Finland: Visa, Eurocard, MasterCard, Diners Club International, American Express, Visa Electron, Maestro and Finnish bank cards.

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Bringing your car onboard

How to book

Vehicles are divided into price categories according to their length and height. Please note that any supplementary load is included in these measurements. For example, a roof/ski box is included in the height of a car. Please check the exact height, length and width of your car before booking because if you book for the wrong category you will need to pay extra and may even lose the place allotted for your car at check-in. You will also be requested to state the vehicle's registration number when booking. We recommend that you always book in advance. If a vehicle is getting towed it must be booked thru our sales office. Bookings for trucks and cars with a weight over 3500 kg in commercial use thru our freight department. If you are travelling with a bicycle the check-in occurs at the vehicle check-in and the boarding via car deck.

Compulsory equipment in the Baltic States

The vehicle must be equipped with the vehicle nationality mark (a sticker with a group of characters identifying the country of registration) or EU licence plates. Please check other national requirements in advance.

Insurance

Practice regarding insurance varies from one country to another. Contact your insurance company to get a Green Card, which serves as proof of motor liability insurance. The Green Card is generally accepted in European countries, including the Baltic States and Poland. Remember to check before your trip with your insurance company that your motor liability insurance and traveller's and luggage insurance policies are valid.

Authorisation

If the driver of a vehicle is not the owner or keeper specified in the registration documents, the driver must have an international authorisation by the owner, proving that the driver has the right to take and drive the vehicle abroad.

Car alarms

Please note that vessel movement may set off the car alarm if you leave it on for the crossing.

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Les of conduct onboard the ship

Keeping everybody's welfare and safety in mind, all passengers must follow the ship's regulations for public order. According to maritime law, the ship's security guards are authorized by the captain to maintain order on board the ship.

  1. Passengers that are intoxicated, under the influence of narcotics, or seriously misbehave on board or in the terminal may be expelled from the ship at the port of departure or in the next port in the journey.
  2. The ship's security guards have the right to apprehend passengers that are intoxicated, under the influence of narcotics, or seriously misbehave and place them into custody for the rest of the voyage.
  3. Passengers who damage or manipulate with the ship's security equipment or cause false alarms will be apprehended and handed over to the police in port.
  4. Smoking in cabins and in public areas is not allowed. For violation of this regulation a fee will be collected on board. Lighting of fire on board is strictly forbidden, as is use of candles on board.
  5. Passengers who cause other damages on board the ship will be reported to the police, if the damages are not paid on the spot.
  6. Thefts on board will always be reported to the police. In case of minors, their guardians will be notified.
  7. The leaders of youth groups are responsible for group members observing the ship's regulations. If a member of the group violates the ship's regulations, the group leader will assist the ship's crew and follow their instructions.
  8. The consumption of alcohol brought on board or bought in the Eckerö Market is prohibited on board the ship. Passengers may only consume alcoholic beverages that are bought in the restaurants on board the ship. Violations of this regulation may result in the respective beverages being confiscated.
  9. For security reasons and for all passengers' wellbeing sleeping is not allowed in the ship's restaurants and bars or in public areas such as entrance halls and corridors. Passengers wanting to rest are directed to cabins.
  10. The possession or consumption of narcotics is prohibited. Passengers that are caught with these substances will be expelled from the ship at the next port.
  11. Using one's own music equipment in the cabin area is prohibited. The security guards have the right to temporary confiscate such equipment.
  12. Passengers that disturb their fellow passengers in the cabin area may lose the right to use their cabin and they may be removed from the cabin section.
  13. Photographing other passengers is not allowed without permission.
  14. Passengers must present identity documents when asked.
  15. Passengers may not deal with lotteries or other sales activities, organize collections, or deal with political or religious propaganda on board the ship unless previously coordinated with Eckerö Line.

 

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