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Eckerö Line to begin operating from the new West Terminal in June – further improvements to highly-rated customer experience

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Eckerö Line will begin to serve the new West Terminal (T2) on 12 June 2017. The company’s new home is environmentally friendly and further enhances passenger comfort, already highly rated in customer studies. There will also be more room for the growth of the company’s passenger numbers.

The transferring of Eckerö Line’s operations to the new West Terminal 2 (T2) starting 12 June 2017 comes with several improvements to passenger comfort and logistics. In addition to larger windows that provide passengers with stunning views of the Baltic Sea upon departure, one of the major upgrades is shortening the walking distance between the ferry and the terminal by as much as 500 metres compared to the old Terminal (T1).

The new terminal, developed by the Port of Helsinki and designed by Tuomas Silvennoinen (PES-Arkkitehdit), is also more environmentally friendly: It is lit by solar panel energy, and upgraded public transport links are set to reduce traffic in the port.

“We at Eckerö Line want to offer our customers a break from everyday life, whether for a few hours or several days. The new West Terminal makes travelling by ferry even easier and more pleasant for both holidaymakers and business travellers,” says Taru Keronen, CEO of Eckerö Line.

Eckerö Line sees a well-designed customer experience as vitally important, and the company was placed 9th, well ahead of its competitors, in a 2016 customer study* that assessed the usefulness, effortlessness and comfort of the service provided. Customer experience was studied in 55 companies and 11 business sectors.

A new terminal: more tourists, changes to schedules

The spacious and light West Terminal 2 is ideal for serving Eckerö Line’s growing passenger numbers. In 2016, nearly 1.5 million passengers travelled with the company, and the number is expected to grow this year.

By moving to the new terminal, Eckerö Line wants to take a more active role in strengthening the appeal of the twin cities of Helsinki-Tallinn. Both cities attract a growing number of tourists from outside Europe, particularly Asia.

The new terminal will also bring some of m/s Finlandia’s departures forward by 15 minutes. The ferry will leave Helsinki at 3.15pm and Tallinn at 6.30pm; the late departure from Helsinki on Wednesdays, Thursdays and Fridays will be at 9.45pm. The new schedule will come into effect on 12 June, and you can find it here.

*The Customer Index survey was carried out by the Data & Marketing Association of Finland (DMA Finland/ASML) and Avaus Marketing Innovations in June 2016. The results are based on a sample of more than 2,500 customer responses and approx. 6,800 responses from businesses. Customer experience was studied in 55 companies and 11 business sectors in which customers are critically important.